The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the community services networking and liaison requirements within the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Models of good practice in human resource management

Workforce development issues, trends and practices especially in the community services industry

Organisation policies, procedures and principles in relation to human resource recruitment, development and management

Strategic goals of the organisation and their implications for current and ongoing human resource requirements

Human resource strategy and planning

Equal employment opportunity, equity and diversity principles

Jurisdictional legislation applying to human resources including work health and safety (WHS) and environment

Essential skills:

It is critical that the candidate demonstrate the ability to:

Establish and implement organisation policies and procedures in human resource management

Analyse human resource requirements for a community services organisation

Undertake staff recruitment, selection and induction to address identified needs in a community services organisation

Use benchmarking, strategic networking and research processes to anticipate ongoing staff development needs

Establish and maintain strategic networks

Establish and maintain partnership arrangements with relevant providers of learning and development programs

Monitor social, political and economic trends or events which may impact the organisation's development strategies and respond appropriately

Manage human resource issues in a community services workplace

Address industrial relations issues

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Form and maintain relationships with staff and other stakeholders

Explain complex ideas to different audiences and interpret and explain complex, formal documents and assisting others to apply them in the workplace

Prepare written strategies requiring reasoning and precision of expression

Apply OHS and environmental requirements in the context of human resource development

Demonstrate application of high level skills in:

communication

reporting and record-keeping

dealing with diverse and/or specific cultural groups

liaison and networking

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Recruitment processes include:

Needs identification

Developing selection criteria and processes

Developing and implementing strategies for sourcing appropriate candidates

Screening and reviewing applications

Interviewing candidates

Following up referees

Human resource issues may include:

Performance management issues

Financial and payroll issues

Industrial relations issues

Grievance issues

Stress management issues

Management of contract work

Management of complex work groups, such as:

multi-disciplinary work teams

multi-organisation work combinations

government/non-government combinations

Complaints about workers